FAQ

What happens if I lose my presets on my lightroom app when upgrading/changing phones/software or technology?

Once you have purchased your presets, you’ll be sent a link to download your files. This will only be available for 24 hours for a single download.

For apple users - if you’ve backed up your device to iCloud and restore the backup on your new device, your presets will still be available in the version of Lightroom that you had when you backed it up.

Please treat this link like a giftcard - you purchase the credit and are able to redeem it for the value of the presets once only. Unfortunately, as it’s a single-use file, it’s unable to be saved or transferred to another device, and this includes if you change phones. This means you’ll need to pay for a new link to the presets for any new/upgraded device or software.

I have purchased my presets but do not know how to download or add them to lightroom?

Instructions on how to download can be found on the presets products page & in your files.

HOW TO DOWLOAD & INSTALL ON IPHONE- https://vimeo.com/389924677

*** please note*** - these instructions were recorded on an iPhone with iOS 13. It may look slightly different for you if you have an older version, the main thing you need to achieve is to save the files to your “files” app and then save the images to your photos. You can then follow the lightroom instructions in the video :)

HOW TO DOWNLOAD ON ANDROID

+ you will need to download the app Winzip BEFORE you start or download your presets

+ when opening your files “open with” the winzip app

+ if you’re having issues you can try to use google chrome app

+ there are many video tutorials on you tube also

Please understand due to the high volume of purchases I am unable to reply to emails with questions about how to install the presets. You’ll be sent clear instructions however if you have any issues, I recommend Googling the issue you’re having.

The preset image is not showing up when I try to upload it into Lightroom?

When you click add image into Lightroom & your photo album shows up & you cannot see the preset image there. Click the top 3 dots in the top right hand corner and make sure the “Raws” option is selected.